Why you must take immediate steps toward implementing knowledge governance in your organization

The current state of enterprise knowledge

• The volume of human knowledge keeps growing
• Machine knowledge is growing even faster
• This creates added risk and disruption, taxing the limits of traditional KM

A quick assessment:

Just for fun, do you know roughly how many business rules your organization has?

___ I have a pretty good idea
___ I have a rough idea
___ I have no clue

And taking just a rough guess…what percentage of your organization’s business rules are fully documented and managed?

___ At or near 100%
___ Around 75%
___ About half
___ Around 25%
___ Less than 10%

The problem…

Not having clear answers to these questions exposes you to:

• Liabilities
• Risk, both upside and downside
• Missed opportunities

Focusing on your organization’s critical decisions

What are your organization’s critical decision points?

At the strategic level: ______________________________________
_____________________________________________________________
_____________________________________________________________

At the tactical level: _______________________________________
____________________________________________________________
____________________________________________________________

At the operational level: __________________________________
____________________________________________________________
____________________________________________________________

Assessing decision risk

Decision risk = p_condition x consequences

Where consequences are:
– Qualitative
– Quantitative